Total Quality Management (TQM)

A total commitment to customers

Shambaugh & Son's nationally recognized programs have been in place for decades and are now integrated into our ISO 9001 Certification. This certification demonstrates Shambaugh & Son's commitment to quality and separates us from our competitors.

ISO-Certified Contractor
We achieved our industry’s highest level of Commitment to Excellence: ISO 9001:2015 certification. We’re one of only a handful of contractors nationwide to earn this distinction.

P.I.P.E.
Program to Increase Productivity & Efficiency
From field foreman training and productivity measurement to safety awareness, we work constantly to be on our game – so customers receive our best at all times.

C.A.R.E.
Customers Are Really Everything
C.A.R.E. is the embodiment of the spirit of Shambaugh. We are a unique organization comprised of individuals who regularly go beyond expectations...because they CARE. We set the highest level of expectations in our industry and we meet and exceed them by following our Code of Customer Care.